At www.amrokart.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
You are completely protected. AMROKART.COM offers a 7 day return guarantee for all such items.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product
Is used/worn or altered
If you wish to know more about Amrokart.com Return Policy, please refer to the Frequently Asked Questions
1. What is the return period of an item?
Items should be returned within 7 days of receiving the product. The return period of the product is mentioned along with the product description.
2. How do I initiate a return and what happens afterwards?
File a return request from ‘My Account’. Sign-In -> My Account -> Order History -> Request Return.
It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.
Please be assured that we work very hard to ensure that your interests are protected.
3. How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
4. Do I need to pay the courier company to send my product back?
If we arrange the pickup of your product, you don\\\\\\\'t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges up to Rs.200.
5. My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at Amrokart.com /track order too.
6. When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes up to 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in Amro Bucks, the amount is immediately transferred to your Amro account. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written order number on the package.
Return & Refund Policy of Fabrics