At www.amrokart.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
- Wrong Size,
- Wrong Color,
- Wrong Quantity,
- Damaged, Or
- Significantly different from the description given by the merchant
You are completely protected. AMROKART.COM offers a 7 day return guarantee for all such items.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product
Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number, if any, is tampered.
If you wish to know more about Amrokart.com Return Policy, please refer to the Frequently Asked Questions
1. What is the return period of an item?
Items should be returned within 7 days of receiving the product. The return period of the product is mentioned along with the product description.
2. How do I initiate a return and what happens afterwards?
File a return request from ‘My Account’. Sign-In -> My Account -> Order History -> Request Return.
- Return request is reviewed by Amro .
- If it is required, request is shared with the merchant for his approval.
- After approval, pickup of the product is arranged through our courier partner.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.
- After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.
Please be assured that we work very hard to ensure that your interests are protected.
3. How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
4. Do I need to pay the courier company to send my product back?
If we arrange the pickup of your product, you don\\\\\\\'t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges up to Rs.200.
5. My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at Amrokart.com /track order too.
6. When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes up to 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in Amro Bucks, the amount is immediately transferred to your Amro account. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written order number on the package.
Return & Refund Policy of Fabrics
- In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity (either less or more) to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 15 days of delivery of the goods plus return the goods to us.
- Please be informed that the product should be returned in the condition it was found when opened the product should not be used or repaired.
- Products should be returned in their original packaging along with the original price tags and labels.
- Products/Items must intact without any damages or changes which may tend to diminish its value and must be unused.
- Customer to share the dispatch details including the POD, if needed, for tracking of return order.
- No refund will be processed if customer has accepted the information conveyed during the verification call.
- Your refund will be processed within 2 weeks of the receipt of returned goods.
- All order/sub orders cancelled will be refunded as per the payment mode used by customer except for COD/Cheque pay-mode, where refund shall be processed via cheque/Demand Draft only in the registered name of the customer.