Buyer Protection

As a marketplace, Amro runs a very comprehensive Buyer Protection program so that buyer is 100% protected and experiences trust and comfort for online shopping at Amrokart.com. At Amro, trust is the foremost thing for each transaction. To extend this trust to buyers, we offer Buyer Protection, which is based on four trust pillars i.e.

All the merchants selling at amrokart.com are well screened by our team before they are brought on board. We assure you that all the products you buy from our website, regardless of the merchant are genuine, authentic, products being sold by well reputed and honorable merchants at the best prices possible. Of course, we also offer all the warranties, guarantees as entailed by the product, all this at a great price and with the best customer service in the industry.

At Amrokart.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 7 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you,

  • Wrong Size,
  • Wrong Color,
  • Wrong Style,
  • Wrong Quantity,
  • Missing Parts/Accessories,
  • Defective,
  • Dead On Arrival,
  • Damaged, Or
  • Significantly different from the description given by the merchant


However do make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your return.


In case of pre-shipment delays, Amro also offers you choice to cancel an order prior to its shipment by contacting us at Customer Support.

Dear Customer,

We thought we would reiterate how Amro has been building trust in marketplace and how you are protected when you shop at amrokart.com with our Buyer Protection Program.

We believe trust is the foremost aspect for your confident shopping with Amrokart.com. There are several ways how we build this trust in the marketplace and one key aspect of this trust is Buyer Protection. With Buyer Protection, you are protected and covered for all your online purchases with the website. Here is an insight into key points of Buyer Protection Program:

1) Product Guarantee: All products sold at Amrokart.com are brand new, genuine and come with manufacture warranty wherever applicable.

2) Payment Security: Amro has certified and secured payment gateway to take care of all your payment worries and does not pay the merchant until you receive your product.

3) Reliable Merchants: Each merchant selling at Amrokart.com goes through a rigorous verification process. This allows us to present only reliable merchants who sell the best products at the lowest prices possible. We care for your feedbacks and thus offer you an opportunity to rate the merchant after each purchase. Your feedback goes long way in rewarding or penalizing the merchants at Amro.

4) Easy Return/Replacement: We allow you to return your product for full refund/replacement if the product you received has wrong size, wrong color, wrong quantity, manufacturing defects, damages or is significantly different from the description given by the merchant.

5) Cancellations: If Amro or a merchant is not able to ship a product within stipulated time, you can cancel your order (if you want) by calling customer support or by email us for a full refund (for EMI orders EMI service fee is non-refundable).

Again, building trust in marketplace is of utmost importance for both buyers and sellers and we are on your side to make sure that you are protected with our Buyer Protection program.


Happy Shopping!

 

Nirmal Kataria

Founder & CEO